Help Centre

345com Frequently Asked
Questions

Got questions about your 345com account, deposits via JazzCash or EasyPaisa, PSL cricket betting, slot games, bonuses, or our responsible gaming tools? You have come to the right place. This page covers everything Pakistani players need to know — from registering your account to withdrawing your winnings in PKR. Browse by category or use the quick links below.

20 Questions Answered
5 Categories
Updated 2026
Pakistan-Focused
Jump to: Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming
Quick Account Setup

Creating a 345com account takes under 3 minutes. Your CNIC is used for identity verification — a standard KYC step that keeps the platform secure for all Pakistani players.

JazzCash & EasyPaisa

Pakistan's most popular mobile wallets are fully supported on 345com. Deposits are instant, withdrawals typically process within 24 hours, and minimum amounts start at just Rs. 500.

PSL & Cricket Betting

345com offers comprehensive cricket betting markets covering PSL, international Test matches, T20Is, and ODIs. Live in-play betting is available with real-time odds updates throughout every match.

Welcome Bonus

New 345com players are eligible for a welcome bonus on their first deposit. Wagering requirements are clearly displayed before you claim — no hidden conditions buried in the fine print.

Player Protection Tools

From deposit limits and session timers to self-exclusion, 345com gives every player a full suite of responsible gaming controls — all accessible directly from your account dashboard, anytime.

24/7 Support

The 345com support team is available around the clock via live chat. Whether you have a payment query from Karachi or a technical issue in Lahore, help is always just a few taps away.

Category 1 of 5

Account & Registration

Everything you need to know about creating your 345com account, verifying your identity, recovering access, and managing your profile as a Pakistani player.

Answer
Visit the 345com website and click the registration link. You will need to provide your full name, a valid Pakistani mobile number, an email address, and create a secure password. After submitting, you will receive a verification SMS. Once verified, you must complete KYC by uploading a copy of your CNIC before deposits are enabled. The entire process takes under 5 minutes for most players.

Answer
345com requires a government-issued photo ID for KYC. Pakistani players can use their CNIC (Computerised National Identity Card) or a valid passport. You will need to upload a clear photo of the front and back of your CNIC. In some cases, a selfie holding the document may also be requested to confirm identity. Most KYC verifications are approved within a few hours during business days.

Answer
On the 345com login page, click "Forgot Password" and enter the email address or phone number linked to your account. You will receive a reset link via email or an OTP via SMS. Follow the instructions to set a new password. If you no longer have access to the registered email or number, contact 345com support via live chat with your CNIC details for manual verification.

Answer
No. 345com strictly enforces a one account per player policy. Creating duplicate accounts is a violation of the Terms & Conditions and may result in permanent suspension of all linked accounts along with forfeiture of any associated balances and bonuses. If you believe a duplicate account was created in your name without your knowledge, contact support immediately.

Answer
To permanently close your account, contact 345com support via live chat or email at [email protected]. Before closure, ensure you have withdrawn any remaining balance. If your closure request is related to gambling concerns rather than a preference, our team will also walk you through self-exclusion options as an alternative. Account closures are processed within 5 business days.
Category 2 of 5

Deposits & Withdrawals

Questions about funding your account via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other Pakistani payment methods — including processing times, minimum amounts, and fees.

Answer
The minimum deposit on 345com is Rs. 500 for JazzCash and EasyPaisa transactions. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs. 1,000. There is no maximum deposit limit, though very large single deposits may trigger an additional verification step as part of our standard compliance process. Deposits via Raast and SadaPay also carry the Rs. 500 minimum.

Answer
JazzCash withdrawals on 345com are typically processed within 1 to 4 hours once your withdrawal request has been approved by our payments team. Approval itself usually takes under 2 hours during business hours. Peak times — particularly during PSL match days — may see slightly longer queues. Your JazzCash wallet will receive an SMS confirmation the moment the transfer is completed.

Answer
345com does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges, which are outside our control. USDT TRC20 withdrawals may incur standard blockchain network fees. We recommend checking your wallet provider's fee schedule before initiating a transfer.

Answer
In most cases, 345com applies a same-method withdrawal policy — meaning withdrawals are processed back to the same wallet or bank account used for your deposit. This is a standard anti-money-laundering requirement. If your original payment method is no longer available — for example, a closed JazzCash account — contact support and we will guide you through the verification steps required to approve an alternative withdrawal method.

Answer
First, check that the EasyPaisa transaction has been confirmed on your mobile wallet — you should have received a deduction SMS. If EasyPaisa shows the payment as successful but your 345com balance has not updated within 15 minutes, contact our live chat support with your transaction reference number and timestamp. Our payments team can manually verify and credit the deposit. Pending transactions older than 1 hour are rare but always resolved.
Category 3 of 5

Games & Gameplay

Your questions about slot games, live casino, cricket betting markets, PSL wagering, RTP fairness, and playing 345com on mobile — all answered here.

Answer
345com provides extensive PSL betting markets including match winner, top batsman, top bowler, total sixes, first wicket method, man of the match, correct score, and live in-play markets. During PSL season, we also offer special tournament markets such as top team scorer and highest partnership. Live odds are updated ball-by-ball during matches, giving Pakistani cricket fans real-time wagering opportunities throughout every game.

Answer
All slot games on 345com use certified Random Number Generators (RNGs) to ensure every spin outcome is completely independent and unpredictable. RTP — Return to Player — is the theoretical percentage of wagered money a slot pays back over a large number of spins. Most slots on 345com have RTPs between 94% and 97%. RTP information for each title is available in the game's information panel before you play.

Answer
Yes. The entire 345com platform is fully mobile-optimised and works smoothly on Android and iOS devices through any modern browser. Slot games, live casino tables, and cricket betting are all available without needing to download a separate app. For the best experience on mobile, we recommend using a stable Wi-Fi or 4G/5G connection, particularly for live dealer games which require a consistent data stream.

Answer
Minimum bet sizes vary by game title, but most slots on 345com allow bets starting from Rs. 10 to Rs. 50 per spin, making them accessible to players at all budget levels. High-volatility jackpot slots may have higher minimum bets. The bet range for any specific game is always displayed in the game settings panel before you begin playing, so you can choose a title that fits your session budget.

Answer
Yes. 345com's live casino section features real human dealers streaming in HD from professional studios. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and various game show formats. Tables run 24 hours a day. Bet limits range from low-stakes beginner tables to high-roller VIP rooms — there is a table suitable for every type of player on the platform.
Category 4 of 5

Bonuses & Promotions

Detailed answers about the 345com welcome bonus, wagering requirements, free spins, VIP programme, and how promotions work for Pakistani players.

Answer
New 345com players are offered a welcome deposit bonus on their first qualifying deposit. The exact percentage and maximum bonus amount are displayed on the promotions page at the time of your registration. The bonus is credited automatically once your first deposit is processed and confirmed. To qualify, your account must be fully verified (KYC completed) and the deposit must meet the stated minimum threshold.

Answer
Wagering requirements specify how many times you must wager a bonus amount before it can be withdrawn as cash. For example, a 20x wagering requirement on a Rs. 1,000 bonus means you need to place bets totalling Rs. 20,000 before the bonus converts to real withdrawable money. 345com displays wagering requirements clearly on every promotion — always read them before claiming a bonus to avoid surprises.

Answer
This depends on the specific promotion. Some 345com bonuses apply across all products — slots, live casino, and cricket betting all contribute equally to the wagering total. Other bonuses may be product-specific, with cricket bets contributing at a reduced rate or not at all. The contribution rules for each product are always listed in the full bonus terms. We recommend checking these before deciding which games to play with a bonus.

Answer
The 345com VIP programme rewards loyal players with escalating benefits as they move through loyalty tiers. Higher VIP levels unlock perks including faster withdrawals, higher withdrawal limits, personalised bonus offers, dedicated account managers, and cashback on net losses. Points are earned through real-money wagers across all 345com products. Visit the VIP page for full details on how to qualify and progress through each tier.

Answer
No — bonus funds cannot be withdrawn until wagering requirements are fully met. However, your real-money balance is always available for withdrawal at any time, separate from your bonus balance. If you withdraw your real-money balance before completing wagering, the outstanding bonus and any winnings derived from it will typically be forfeited. 345com clearly shows your separate real-money and bonus balances in your account dashboard.
Category 5 of 5

Safety & Responsible Gaming

Information about 345com's 21+ age policy, self-exclusion tools, international licensing, data protection, and how to access responsible gaming support as a Pakistani player.

Answer
345com operates under an international gaming licence issued by a recognised offshore regulatory authority. This licence requires 345com to meet strict standards for fair play, player fund protection, responsible gaming, and anti-money-laundering compliance. Internationally licensed platforms are a common and accepted way for Pakistani players to access online casino and sports betting services responsibly.

Answer
The minimum age to register and play on 345com is strictly 21 years old. This is enforced through mandatory CNIC-based identity verification during the KYC process. Any account found to have been created by a player under 21 will be immediately suspended, all winnings will be forfeited, and deposits will be returned. 345com has a zero-tolerance policy on underage gambling — no exceptions, no workarounds.

Answer
Log into your account and navigate to Account Settings → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly PKR deposit caps. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period — this deliberate friction helps prevent impulsive decisions during a losing streak. You can cancel a pending limit increase at any time during that 24-hour window.

Answer
Self-exclusion can be activated from Account Settings → Responsible Gaming → Take a Break. Options include 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once activated, the exclusion cannot be reversed until the full period has elapsed — this is intentional and in your best interest. All marketing communications are suspended immediately. Your account balance is preserved and available for withdrawal during exclusion.

Answer
If you feel your gambling is becoming a problem, 345com's responsible gaming support team is available 24/7 via live chat. For independent support, Gamblers Anonymous provides free, confidential peer support groups internationally — their resources are available online. 345com also encourages players to speak with a trusted family member or mental health professional. Seeking help is always the right decision and our team will never judge you for reaching out. For more, visit our Responsible Gaming page.

Still Have Questions? We Are Here to Help.

The 345com support team is available 24 hours a day, 7 days a week. Whether you are a new player in Karachi trying to complete your first deposit or a seasoned VIP member in Lahore with a withdrawal query — we have got you covered.

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Get in Touch

Can't Find Your Answer?

Our support team handles everything from JazzCash payment issues to responsible gaming queries. Reach out any time — no question is too small.

Live Chat

Available 24/7 directly from your account dashboard. Average response time under 2 minutes during business hours.

Email Support

Send detailed queries to [email protected] — responses typically within 4–6 hours on business days.

Browse More Info

Visit our About Us, Terms, and Privacy Policy pages for full platform documentation.

Responsible Gaming

For self-exclusion, deposit limits, and player protection tools, visit our dedicated Responsible Gaming page.